Zoom Video Communications, Inc. has unveiled new AI-driven workplace platform innovations that aim to transform team communication, collaboration and productivity.
“Our vision is to create an AI-driven workplace platform for human connection that empowers teams to achieve more than ever before,” said Eric S. Yuanfounder and CEO of Zoom. “With AI Companion already improving productivity, we are helping our customers transform the way they work. It is more than an evolution; it’s a complete overhaul of how we do things in the digital age. »
AI Companion 2.0
AI Companion 2.0 claims to have an advanced system contextual understanding to provide intelligent suggestions, perform real-time web searches, and perform actions across different workloads in Zoom Workplace. It claims to synthesize the interactions between Zoom Workplace, Microsoft Outlook, Gmail, Google Calendar, Microsoft Office and Google Docs.
Focus on the workplace
Zoom Workplace innovations include Zoom Tasks, which help accomplish tasks; Zoom Phone AI-first enhancements, to provide summaries of Zoom Phone calls as they occur; and Zoom Phone voicemail generation, which can create personalized greetings from the user’s voiceprint based on events in the user’s calendar.
A new feature, AI Companion meeting agendas and real-time summaries aim to keep meetings on track. It also contains a library of pre-selected avatars in Zoom Clips for creating video content from text.
Zoom Docs will offer new organization and permission options, new data table views and columns for better collaboration, and AI Companion skills for writing and generating content.
AI Innovations
Zoom also announced other AI innovations, such as AI Companion, for in-person meetings to provide meeting summaries and action items. AI Companion is expanding into booking workspace for office meetings to recommend the best days to meet and suggest rooms based on location and size.
For employee engagementZoom launched AI Companion for Workvivo, which aims to create content faster, and Workvivo Employee Insights, to measure employee engagement, happiness and performance.
Zoom also unveiled a self-service chatbot, Zoom Virtual Agent, with multi-intent detection to handle complex issues. customer problemsAuto Quality Management for insights into agent performance and AI Expert Assist which claims to analyze the context of the conversation and guide agents to the relevant next step.
