Walmart, the global retailer, is redefining its identity as a technology powerhouse. With a robust team of 25,000 engineers and a sophisticated software ecosystem, the company is proactively integrating generative AI technology into its operations to benefit its employees.
Walmart equips its employees, called associates, with advanced internal GenAI tools such as the conversational chatbot My Assistant. This tool, similar to ChatGPT, helps associates write press releases, define project principles and tackle various tasks.
Walmart’s GenAI application focuses primarily on associate health insurance claims. The company has developed a summarization agent that dramatically reduces the processing time for complex claims, from days to just hours.
Another key application of GenAI is payroll management. Traditionally monitored by humans, payroll processes are now complemented by AI for anomaly detection, enabling quick and accurate interventions.
When faced with the “build or buy” dilemma, Walmart often chooses to build. The company uses several large language models and has developed its own machine learning platform, Element, to optimize their use.
Walmart’s strategic adoption of AI underscores its transformation from a retail giant to a technology-driven innovator, setting a new standard for the industry.
Recently, the company has launched a series of innovative initiatives aimed at energizing its workforce and improving opportunities for its employees. Among the notable announcements is the launch of an annual bonus program for eligible full-time and part-time associates. Associates must have been with the company for at least one year to be eligible.
This new program is expected to benefit all associates at its Pennsylvania stores, including those in the pharmacy and optical departments.
