Generative AI not only generates significant revenue for technology companies, but it also generates tangible benefits. For large organizations implementing AI solutions across their business, the impact can be significant. For example, reducing customer support costs or increasing engineering capacity can add billions of dollars of value to their bottom line.
Microsoft is at the forefront of innovation in the generative AI market, where advances in natural language processing (NLP) power the reasoning engine behind AI systems, paving the way for new breakthroughs and opportunities. Microsoft® Copilot is an AI assistant designed to boost employee productivity and creativity in everyday tasks and is already at work in tools used every day. But for some companies, a more specific and personalized solution is needed. That’s where custom co-pilots come in. Custom co-pilots can be tailored to a company’s specific use case and built to its exact specifications.
To help businesses navigate the complexity and uncertainty of this rapidly changing landscape, IBM® Consulting has developed a pioneering solution to guide businesses toward greater productivity and success.
IBM Overview® Co-pilot track, a unique offering that enables businesses to transform their processes and successfully scale AI. The IBM Copilot Runway offering makes it easy to create and deploy copilots that seamlessly integrate with the goals and activities of diverse organizations, guiding them toward greater productivity and efficiency in new areas.
This solution is designed to improve and optimize business processes through 3 distinct channels:
- Framework for adoption of co-pilot tracks
- Co-pilot catalyst
- Pre-built custom co-drivers
Simplify Copilot deployment with the Copilot Track Adoption Framework
The framework for adopting co-pilot tracks is a custom framework that helps organizations deploy Copilots at scale. It prioritizes use cases based on return on investment (ROI), defines operating models, and streamlines the deployment process for seamless integration and maximum impact.
Streamline Copilot deployment with Copilot Catalyst
Developing and integrating Copilots into complex workflows can be a tedious task. Co-pilot catalyst is an IBM Consulting accelerator that helps build and deploy Copilots and provides unparalleled flexibility and adaptability in Copilot creation. Copilot Catalyst streamlines the deployment of custom Copilots, facilitates seamless data integration, and comes with multi-model support so you can select the optimal extended language model (LLM) for the specific task. Copilot Catalyst offers a wide range of benefits that enable users to streamline their workflows and make informed decisions. Organizations can unlock user control and enable strategic decision-making with Copilot Catalyst’s robust features and functionality.
Accelerate business impact with pre-built custom Copilots
Pre-built custom co-drivers offer ready-to-use solutions, significantly reducing implementation time and effort. Clients choose from a library of options that can have an immediate impact on their business, including legal decision-making, customer service and employee experience. This AI-powered tool allows agents to ask self-service questions, provides personalized recommendations, extracts complex terms from legal documents, and improves employee engagement.
These tailored custom co-pilots are each designed to address specific use cases and accelerate deployment.
- THE Co-pilot of the Purchasing and Finance Contract helps specialists extract valuable information from contracts. It can help users understand complex contract terms, obligations and risks more effectively, enabling informed decision-making and streamlining the contract process.
- THE Customer Service and Field Service Co-Pilot gives agents and technicians access to self-service options and time-saving AI generative search. It also provides real-time assistance and contextual support for streamlined operations. Copilot provides upsell and cross-sell recommendations, enabling agents to deliver an exceptional customer experience.
- THE Co-pilot Employee Experience is designed to improve employee engagement. It aims to ensure a seamless experience for employees, from onboarding to daily operations, by reducing manual tasks.
The IBM Copilot Runway offering provides many benefits, including increased productivity, improved performance, faster Copilot development, and better value realization. This partnership between Microsoft and IBM Consulting offers businesses a unique opportunity to remain competitive in a context of rapid change. By using the capabilities of the IBM Copilot Runway offering, businesses can improve efficiency, drive innovation and achieve extraordinary results.
Migrate, modernize, build and manage on Microsoft Cloud
