In today’s AI-powered economy, Access path is a leading technology provider that helps businesses transform their operations by increasing productivity, improving performance and delivering better customer experiences through automation – a technology it pioneered – and AI.
UiPath serves approximately 11,000 customers worldwide and is ranked number 8 on the Acceleration Economy list by The 12 pioneers of the AI ecosystemThis analysis explores the company’s positioning, its differentiators, and its approach to collaborating with partners and customers to make the most of automation and AI.
Company background
Founded in Romania in 2005, UiPath was an automation innovator long before AI took the tech industry by storm. For years, its software has enabled its customers to automate repetitive tasks, paving the way for today’s positioning focused on AI-powered automation.
In 2013, UiPath introduced a new category of technology, robotic process automation (RPA), which monitors user activity to automate manual tasks; RPA has significantly improved the efficiency of front-office and back-office work while improving the speed and performance of business processes.
Today, UiPath is a publicly traded company headquartered in New York City with more than 4,000 employees and revenues exceeding $1.3 billion.
Technological innovations
UiPath’s core offering is its Business Automation Platformwhich provides AI-based automation tools and infrastructure within business processes, integrating AI into workflows and decision flows. It supports:
- Discover Capabilities help assess and understand where opportunities for improvement, efficiency and progress lie. This includes process extractiontask exploration, communication exploration, and automation management features.
- Automate features that focus on rapidly creating AI-powered automations to transform every facet of work. This includes a studio to automate and test complex scenarios, an app builder for low-code software, AI-powered bots, GenAI autopilot, intelligent document automation, and several other apps and features.
- Function capabilities that focus on developing the framework to execute and optimize a
highly scalable, mission-critical automation program. It includes an application automation and test manager, centralized automation orchestration, insights to track and measure automation performance, and an AI center to enhance automations with machine learning (ML) models.
I’ve chosen three of the company’s applications within the platform to highlight in more detail below:
UiPath Autopilots: Streamline Processes with GenAI
Autopilots, also known as copilots or AI assistants in the tech industry, seem to be an unstoppable force. UiPath Autopilot delivers the power of GenAI on employees’ workstations, enabling everyone to work faster, smarter and more strategically. Autopilots are offered to developers and testersbusiness analysts and general business users. They can discover and execute existing automations. They can use automations as building blocks, connecting them to accomplish advanced actions. When there is no pre-build automating For whatever a user is trying to do, AI can create new ones. This is a significant value proposition in terms of automation outcomes.
The company announced last week that its Autopilot will be integrated with Copilot for Microsoft 365, which allows joint customers to automate business processes directly within Microsoft Teams. Customers will have access to a library to select and run automations that perform common, repetitive tasks, as well as specialized automations for job- or industry-specific tasks.
UiPath Process Mining: Discovering a Gold Mine of ROI and Productivity
UiPath Process Exploration identifies specific gaps and opportunities for process improvementby eliminating noise generated by known and unknown processes. This capability is critical to driving ROI and productivity improvements from investments in AI, RPA and enterprise software.
To underscore this point, look at the results of Isbank, Turkey’s largest commercial bank. Before introducing automation, process mining helped the company uncover pockets of value that would otherwise remain hidden. In one process, the company used process mining to eliminate unnecessary steps and 116,000 hours of work saved.
UiPath technology has been included as part of the acceleration economy in-depth analysis of the process mining category.
UiPath Apps: Low-code development for rapid automation
The UiPath Apps low-code platform enables customers to build custom applications that connect to an enterprise’s core systems to access the data they need in real time. Data can be shared across any application or automated process, delivering the speed and scalability needed for today’s dynamic businesses that maintain and operate a wide range of systems.
Fiserv, a global fintech and payments provider, used UiPath applications to halve its contact center processing times. A Fiserv executive described the applications created by UiPath as “…moving from paper processes to computers.”
Ecosystem Partnerships
UiPath works with thousands of technology and business partners specialized in specific industries, application categories, and regions. Ecosystem Partners are organized by type: business, public sector and technology.
Like most ecosystem partnersUiPath has a tiered set of alliances: Platinum, Gold, Authorized, and Certified. Each partner’s designation is based on their automation and AI experience, proficiency with UiPath software, and the level of customers they serve.
UiPath natively integrates with enterprise technology partners to improve the performance of popular cloud and software applications and to develop, extend, and automate new processes across an enterprise. This group includes all Cloud Wars Top 10Additionally, its partnerships extend to specialized applications, including Outsystems for business process management (BPM), BeyondTrust for security and compliance, and DocuSign for its integrated e-signature capability.
UiPath’s partner ecosystem also includes leading business and strategy consulting firms including Accenture, Cognizant and EY.
Innovator is an example of a UiPath “winner” business partner. It uses UiPath’s business automation platform and products to serve the higher education, energy, engineering, government, telecommunications, financial services, and healthcare markets. The 150-person company’s services focus on applying intelligent AI and automation to optimize business processes.
Customer Success Stories
According to his latest Annual ReportUiPath’s 11,000 customers span a wide range of industries; I’d like to highlight a few that I find remarkable.
Dentsu, a leading global business transformation and communications agency, uses UiPath to automate repetitive tasks across finance, human resources, and customer service, reducing manual effort and minimizing errors in managing customer campaigns and internal processes.
For example, automation applied to Dentsu’s Google Search Console checks web pages for URL errors to make life easier for Dentsu’s search engine optimization (SEO) teams: 95% of manual checks and reports have been eliminatedaccording to Flo Ye, Director of Automation at Dentsu. The companies are working together to “democratize automation” and make it accessible to all employees through UiPath’s Automation Cloud. This co-creation initiative promises to identify, apply and measure automation of any business process, within or across regions, to increase employee productivity, speed and performance.
Another major client is E. & J. Gallo, a U.S. wine and spirits distributor. The company has been working with UiPath for about five years. The work began with automating data transfer and management for its ERP systems, with a focus on financial processes to prove the concept. Once this automation proved error-free and freed up employees to focus on higher-value tasks, the two companies worked together to establish a standard process for identifying new automation opportunitiesaccording to Robert Barrios, VP of Information Technology at E. & J. Gallo. Gallo’s RPA team takes a “first in, first out” approach. Any employee or team requesting automation must have an overview, definition, and value statement for the process. This control and mindset ensures that each initiative produces tangible results and reduces risk.
Analyst’s point of view
UiPath is well positioned to leverage its history and experience in automation to deploy AI for diverse businesses. With nearly 20 years of history and thousands of customer relationships, the company can leverage its existing technology and continue to develop software that capitalizes on its broad range of business and technology partnerships. A strong and extensive partner network, embodied by its walkprovides the ecosystem to work closely with customers to co-create solutions and new products.
