In today’s AI-driven economy, UiPath is a leading technology provider that helps businesses transform their operations by increasing productivity, improving performance, and delivering better customer experiences through automation (a technology it pioneered) and AI.
UiPath serves approximately 11,000 customers worldwide and is ranked number 8 on the Acceleration Economy list. Top 12 Pioneers in the AI Ecosystem. This analysis explores the company’s positioning, differentiators and approach to working with partners and customers to achieve maximum benefits from automation and AI.
Company Background
Founded in Romania in 2005, UiPath was an innovator in automation technology long before AI took the tech sector by storm. For years, its software has enabled customers to automate repetitive tasks, paving the way for today’s positioning focused on AI-driven automation.
In 2013, UiPath introduced a new technology category, robotic process automation (APR), which monitors user activity to automate manual tasks; APR has significantly improved the efficiency of front and back office work while improving the speed and performance of business processes.
Today, UiPath is a publicly traded company headquartered in New York with more than 4,000 employees and revenues exceeding $1.3 billion.
Technological innovations
UiPath’s main offering is its Enterprise Automation Platformwhich provides AI-powered automation tools and infrastructure within business processes, integrating AI into workflows and decision flows. It supports:
- Discover Capabilities help assess and understand where opportunities for improvement, efficiency, and advancement exist. This includes process extractiontask mining, communications mining and automation management.
- Automate capabilities that focus on rapidly creating AI-driven automation to transform every facet of work. This includes a studio for automating and testing complex scenarios, an app builder for low-code software, AI-based bots, GenAI autopilot, intelligent document automation, and several other apps and functions .
- Function capabilities that focus on developing the framework to execute and optimize a
highly scalable and mission critical automation program. This includes an automation and application testing manager, centralized orchestration of automations, insights to track and measure automation performance, and an AI center to improve automations with automation models. machine learning (ML).
I’ve chosen three of the company’s apps within the platform to highlight in more detail below:
UiPath Autopilots: Streamline Processes with GenAI
Autopilots, also known in the tech industry as co-pilots or AI assistants, appear to be an unstoppable force. UiPath Autopilot delivers the power of GénAI to employee desktops, enabling everyone to work faster, smarter and more strategically. Autopilots are offered to developers, testersbusiness analysts and general business users. They can discover and run existing automations. They can use automations as building blocks, linking them together to accomplish advanced actions. When there is no pre-built automation for what a user is trying to do, AI can create new ones. This is a significant value proposition in terms of automation results.
The company announced last week that its Autopilot is integrated with Copilot for Microsoft 365, which allows joint customers to automate business processes directly within Microsoft Teams. Customers will have access to a library to select and run automations that perform common, repetitive tasks, as well as specialized automations for function or industry-specific tasks.
UiPath Process Mining: Discovering a Goldmine of ROI and Productivity
UiPath process mining identifies specific gaps and opportunities for process improvementcutting through the noise generated by known and unknown processes. This capability is critical to improving ROI and productivity through investments in AI, RPA, and enterprise software.
To emphasize this point, let’s look at the results of Isbank, Turkey’s largest commercial bank. Before introducing automation, process mining helped the company uncover pockets of value that would otherwise remain hidden. In one process, the company used process mining to eliminate unnecessary steps and 116,000 working hours saved.
UiPath’s technology was included as part of the Acceleration Economy program. in-depth analysis of the process mining category.
UiPath applications: Low-Code development for rapid automation
The UiPath Apps low-code platform allows customers to create custom applications that connect to a company’s core systems to access required data in real time. Data can be shared between any application or automated process, providing the speed and scalability needed for today’s dynamic businesses that maintain and operate a wide range of systems.
Fiserv, a global financial technology and payments provider, used UiPath applications to cut contact center processing times in half. A Fiserv executive described the applications created by UiPath as “…like moving from paper processes to computers.”
Ecosystem partnerships
UiPath works with thousands of technology and business partners specializing in specific industries, application categories and regions. Ecosystem partners are organized by type: business, public sector and technology.
Like most partner ecosystemsUiPath has a tiered set of alliances: Platinum, Gold, Authorized, and Certified. Each partner’s designation is based on their experience in automation and AI, their proficiency with UiPath software, and the level of customers they serve.
UiPath natively integrates with enterprise technology partners to improve the performance of popular cloud and software applications and to develop, extend and automate new processes within an enterprise. This group includes all Top 10 Cloud Wars. Additionally, its partnerships extend to specialized applications, including Outsystems for business process management (BPM), BeyondTrust for security and compliance, and DocuSign for its integrated electronic signature capability.
UiPath’s partner ecosystem also includes leading business and strategy consulting firms, including Accenture, Cognizant and EY.
Innovative is an example of an “Award Winner” UiPath Business Partner. It uses UiPath’s Business Automation platform and products to serve the higher education, energy, engineering, government, telecommunications, financial services and healthcare markets. The 150-person company’s services focus on the application of intelligent AI and automation for business process optimization.
Customer successes
According to his last annual reportUiPath’s 11,000 customers span a range of industries; I would like to highlight a few that I find remarkable.
Dentsu, a leading global business transformation and communications agency, uses UiPath to automate repetitive tasks in finance, human resources and customer service. This helps reduce manual efforts and minimize errors in managing customer campaigns and internal processes.
For example, automation applied to Dentsu’s Google Search Console checks web pages for URL errors to make life easier for Dentsu’s search engine optimization (SEO) teams: 95% of manual checks and reports have been removedaccording to Flo Ye, director of automation at Dentsu. The companies are working together to “democratize automation” and make it accessible to every employee using UiPath’s Automation Cloud. This co-creation initiative promises to identify, apply and measure automation of any business process, within or across regions, to increase employee productivity, speed and performance.
Another important client is E. & J. Gallo, an American wine and spirits producer. The company has been working with UiPath for about five years. Work began with automating data transfer and management for its ERP systems, with a focus on financial processes to prove the concept. Once this automation was proven to be error-free and helped focus employees on higher-value tasks, the two companies worked together to establish a standard process for identifying new automation opportunitiesaccording to Robert Barrios, vice president of information technology at E. & J. Gallo. The Gallo RPA team takes a “first ready, first served” approach. Any employee or team requesting automation should have a process overview, definition, and value statement. This control and mindset ensures that each initiative delivers tangible results and reduces risk.
Analyst’s point of view
UiPath is in a strong position to leverage its history and experience in automation to deploy AI across diverse businesses. With nearly 20 years of history and thousands of customer relationships, the company can leverage its existing technology and continue to develop software that capitalizes on its wide range of business and technology partnerships. A solid and extensive network of partners, embodied in its walkprovides the ecosystem needed to work closely with customers to co-create solutions and new products.
