Siemens and ServiceNow today announced a new collaboration, which began at the ServiceNow World Forum in Munich. Companies intend to improve industrial cybersecurity and drive the integration of generative AI into shop floor operations. This mutual cooperation leverages Siemens Sinec Security Guard for industrial vulnerability management and Siemens Industrial Copilot for AI-driven generative automation – with ServiceNow providing the workflow automation needed to streamline and improve factory operations.
According to a recent market analysisThe industrial cybersecurity market is expected to reach $21.6 billion by 2028, driven by growing threats to operational technology (OT) systems and the need for more comprehensive vulnerability management. The application of generative AI in industrial environments is also expected to grow exponentially as businesses seek to improve operational efficiency and human-machine collaboration.
Cathy Mauzaize, President EMEA at ServiceNow, said: “Our collaboration with Siemens represents a critical step in improving operational technology security and harnessing the power of generative AI on the shop floor. With Siemens’ industry-leading industrial automation expertise and the ServiceNow platform’s ability to orchestrate and automate workflows, we enable our joint customers to respond to vulnerabilities and streamline operations with speed and intelligence.
Rainer Brehm, CEO Factory Automation at Siemens, added: “Combining the strength of Siemens Xcelerator, including Sinec Security Guard and Siemens Industrial Copilot, with the automation capabilities of ServiceNow will help our customers make faster and better decisions intelligent. This collaboration marks an important step in securing OT environments and introducing cutting-edge AI technology directly into the factory floor.
Factory Safety and Efficiency with AI-Driven Automation
ServiceNow’s OTSM (Operational Technology Service Management) suite plays a key role in this cooperation. OTSM helps organizations manage and secure their operational technology environments by integrating IT and OT workflows, providing real-time visibility, and automating processes across the factory floor. With the addition of Sinec Security Guard, ServiceNow’s OT Vulnerability Response (OT VR) will be further enhanced to include more information about OT device vulnerabilities, enabling faster detection and remediation of security threats.
In automation, the ServiceNow platform excels at orchestrating complex workflows and integrating AI insights into business processes. Siemens brings extensive know-how in the field of automation. The Siemens Industrial Copilot is powered by generative AI and provides transformative capability for human-machine collaboration on the shop floor. Companies working with ServiceNow and mapping their workflows to it can now easily create even more transparency with Operations Copilot. A new level of transparency and control over operational processes can now be achieved through the seamless interaction between static and dynamic machine data. Using natural language, the Operations Copilot supports shop floor employees with detailed instructions and recommendations. ServiceNow’s ability to automate workflows – from maintenance scheduling to real-time problem resolution – helps ensure that these AI-driven insights translate into tangible, effective actions that improve productivity and minimize downtime.
The combined strengths of Siemens and ServiceNow ensure that AI-driven generative insights from Siemens Industrial Copilot are directly integrated into ServiceNow workflows. The companies are working together to help factories optimize their cybersecurity practices, improve operational efficiencies, and place cutting-edge AI at the heart of manufacturing processes, setting new industry standards for resilience and innovation.
More information can be found in the ServiceNow newsroom or here: https://sie.ag/Y2KrQ
