In a post-Knowledge24 In this interview, Bob Evans speaks with Erica Volini, senior vice president of global partnerships at ServiceNow, about the main highlights of the event. Volini highlighted the unprecedented participation, especially from international customers, and the central theme of AI, which was integrated into all aspects of the event.
AI drives transformation
The main themes:
- ServiceNow is strong partner ecosystem: ServiceNow demonstrated its commitment to a partner-centric strategy with a substantial partner presence at the event. The Partner Innovation Zone and Partner Pavilion demonstrated the critical role of partners in the ServiceNow ecosystem. Erica mentions PartnerFinder, a ServiceNow tool designed to make it easy for customers to select the partner that’s best for them.
- GenAI and ServiceNow: Erica talks about the central role of GenAI in the future of ServiceNow. ServiceNow partners have been at the forefront of this AI revolution, undergoing extensive training on Pro Plus since September 2023. Jensen Huang of Nvidia spoke at the event about ServiceNow’s significant impact on NVIDIA’s operations and their collaborative AI efforts.
- Major partnerships and innovations: Key announcements included a significant partnership with Microsoft, the integration of Microsoft’s Copilot with ServiceNow’s Now Assist, and a collaboration with Genesys for call center technology. These developments reflect ServiceNow’s expansion into the front office.
The great quote: “(A year from now) I still think we’ll be talking about GenAI. . . we will have real use cases. I think we’ll be able to really share productivity statistics that show the impact of GenAI so people will say, “Wow.” We start from: “Is this real? Do I need to do a proof of concept? » to “How can I proliferate GenAI on the platform?” »
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Learn more about how Now help exploit GenAI and discover Search for partners.
