Kris added that SCB implemented AI technologies to streamline work processes across different departments, which improved overall operational efficiency.
“This allows the bank to automate tasks, reduce manual interventions, ensure fast and accurate results, save time and reduce management costs,” he said.
He confirmed that employees were still needed to maintain the bank’s human touch, saying a comprehensive training program had been instituted to enable employees to effectively navigate and contribute to the bank’s AI-based initiatives.
“This strategic focus on enhancing digital capabilities is crucial to achieving a balanced revenue structure conducive to sustainable growth, while strengthening our position against emerging competitors leveraging similar technological advancements,” he said. declared.
