Salesforce has introduced a range of autonomous AI innovations to increase productivity across its ecosystem. These updates include advancements on its well-known platforms, Soft and Tableau, designed to help businesses streamline tasks and improve employee efficiency.
The latest innovations aim to improve employee workflows by integrating AI agents that help them complete various business tasks. These autonomous AI agents, collectively called Agent forceare integrated into different areas such as service, sales, marketing and commerce.
Industry-specific AI solutions
Salesforce Industrial AI provides more than 100 pre-built and customizable AI capabilities designed to address the unique challenges of different industries. Industrial AI is integrated across Salesforce’s 15 industrial clouds, providing businesses with AI solutions that can be tailored to their specific needs.
Businesses are facing significant pressure to rapidly adopt AI, with executive urgency around AI increasing 700% in the last six months. However, creating and training AI models can be extremely expensive, reaching $100 million in some cases. Salesforce addresses this challenge by offering ready-to-use AI tools that help businesses reduce time-consuming tasks.
The Industries AI system also allows companies to use industry-specific data models, such as medical records or telematics systems, to generate relevant and meaningful insights. Additionally, Salesforce launched the AI Use Case Library, offering more than 100 use cases for its AI capabilities, providing businesses with detailed resources for deploying AI in their operations.
Salesforce’s Agentforce agents are also expected to soon expand their reach to various industries, providing businesses with an easy way to set up autonomous agents that work around the clock to handle industry-specific tasks.
Tableau Einstein and Slack enhancements
Tableau Einstein, the AI-powered version of Salesforce’s data visualization platform, offers new features to accelerate the process of transforming data into actionable insights. This latest version includes autonomous agents designed to help users understand their data and make decisions in real time.
Tableau Einstein allows users to interact with their data through natural language, making data analysis more accessible. With agents like Tableau Agent and Pulse, users can receive AI-generated insights and visualizations directly into the applications with whom they work. New Tableau features include a composable architecture, allowing businesses to create custom analytical tools that fit across different departments and workflows.
Slack, another key platform in the Salesforce ecosystem, also received major AI-driven updates. Slack’s latest features are designed to bring together business data, AI agents, and automation into a single, unified workspace. Agentforce is now available in Slack, allowing users to interact with data and complete tasks directly within the platform.
The platform will also support third-party AI agents, including those from Adobe and Anthropic, which can be deployed in the same secure environment. New features, such as improved search capabilities and simplified automation, help teams work more efficiently. Slack templates are also available, offering predefined workflows to help departments complete tasks faster.
A new era of AI in the workplace
Commenting on these innovations, Gavin Barfield, Vice President and Chief Technology Officer at Salesforce ASEAN, said: “We are entering a new world of autonomous AI with agents augmenting humans at work. Salesforce is helping ASEAN businesses of all sizes and industries seize the AI opportunity with our innovations in next-generation autonomous AI across the entire ecosystem.
By integrating AI agents directly into workflows, Salesforce aims to provide businesses with tools that can significantly increase productivity while maintaining the reliability of trusted data. New AI-based features are expected to help organizations across various industries increase efficiency and achieve greater success.
