New AI-powered solutions in the Qualtrics XM for Employee Experience Suite enable leaders to better understand employees, recognize meaningful trends, and have a measurable impact on business results.
Qualtrics XM for Employee Experience now provides instant feedback summaries, interactive assistance, and personalized recommendations so managers can take the right actions to improve retention, engagement, and productivity.
SALT LAKE CITY, May 1, 2024 /PRNewswire/ — QUATRICS Qualtrics, the leader and creator of the experience management category, today unveiled new product innovations in its XM for Employee Experience portfolio.™ which uses cutting-edge technology and machine learning to identify employees at risk of attrition, summarize employee feedback into personalized recommended actions for managers, and recognize meaningful behavioral signals throughout the employee journey that impact engagement and productivity.
Powered by Qualtrics® AI, these new solutions combine the power of generative AI with the world’s largest human sentiment database to help managers and people leaders increase staff engagement, increase retention and promote productivity. Organizations can improve their understanding of every employee, no matter where or when they work, and spend less time analyzing data and more time taking strategic action. Qualtrics XM for Employee Experience delivers human intelligence for new levels of insight and leverages predictive analytics to solve critical business problems.
“Thousands of organizations around the world are improving their employee experiences with Qualtrics, and the new AI capabilities announced today will enable businesses to unlock even more value,” said Brad Anderson, President of Product, UX and Engineering at Qualtrics. “With Qualtrics AI, it’s easier and faster than ever for leaders and managers to identify and deliver the employee experience their teams need to do their best work, which will help create high-performing teams , very committed, productive and loyal.
With XM for Employee Experience, leaders can improve employee productivity and reduce costly employee turnover. New features include:
- Identify drivers of attrition within the workforce. Qualtrics’ new Attrition Drivers solution combines organizational attrition data with employee feedback to understand what drives employees to leave their jobs. For example, it can identify frictions in the onboarding process that cause new hires to leave quickly. Ready-to-use dashboards allow leaders to quickly recognize and resolve bad experiences with employees before they decide to quit. With this information, leaders can proactively develop retention strategies, avoid future turnover, and ultimately drive business results.
- Anonymization and synthesis of employee comments from open-text survey responses to gain insights that cannot be gleaned through multiple-choice questions. Now, with Qualtrics AI, managers can recognize the issues most important to their team and save time by manually summarizing individual feedback, while protecting employee privacy and reducing the risk of identification bias commentators. This also benefits managers of small teams, who previously never had access to this valuable feedback to maintain employee confidentiality.
- Get deeper, actionable insights from EX results with Qualtrics Support™.
Managers and leaders can leverage Qualtrics Assist to gain deeper insights and trends from team feedback. Leaders can ask simple, natural language questions about their results. Qualtrics helps them better understand team sentiment and prioritize actions to increase engagement and productivity. - Recommend personalized actions in response to employee feedback to improve employee engagement, retention and productivity. According to a Qualtrics study, only 43% of individual contributors say they have seen positive changes in response to employee feedback, highlighting the need for specific, targeted action. These recommendations will be further enhanced by Qualtrics AI enriched with EX methodology, which will provide tailored advice that evolves with team dynamics and context directly in the workflow to help managers and leaders take action. decisive and informed action.
Learn more about XM for Employee Experience at https://www.qualtrics.com/people/.
Further information
The Attrition Solution Engines, Qualtrics Assist, and Employee Feedback Summaries are currently in private preview.
Personalized action recommendations powered by Qualtrics AI will be available in early 2025.
About Qualtrics
Qualtrics, the leader and creator of the experience management category, is a cloud-native software platform that enables organizations to deliver exceptional experiences and build deep relationships with their customers and employees. With insights from Qualtrics, organizations can identify and resolve key friction points in their business, retain and engage top talent, and market the right products and services. Nearly 20,000 organizations worldwide use Qualtrics’ advanced AI to listen, understand and act. Qualtrics uses its vast universe of experience data to build the world’s largest database of human feelings. Qualtrics is headquartered in Provo, UT And Seattle. To learn more, please visit qualtrics.com.
Contact
Lauren BraunQualtrics
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SOURCE Qualtrics, LLC
