SAN FRANCISCO, California / ACCESSWIRE / October 29, 2024 / Marketrix AI transforms the way businesses support their customers with its unique in-app product support solution. Backed by a patent pending for “Continuous Simulation-Based Spatial Understanding for Intelligent Interaction with Digital User Interface,” Marketrix AI improves the customer experience by removing the need for product owners to create walkthroughs, by minimizing the reliance on live agents for screen sharing and preventing users from searching for external visual support (e.g. video tutorials). This significantly reduces support costs and improves the overall user experience.
Irosha de Silva – Co-founder and CEO (right) and Yasith Jayawardana – Co-founder and CTO (left)
The company’s intelligent platform provides real-time, human-like, in-app guidance for products and websites through advanced AI-driven navigation and interaction. Unlike traditional methods, this technology explores the product autonomously through simulation, developing its knowledge and dynamically adapting to the product environment. This approach allows Marketrix to provide seamless in-app support without relying on pre-built scripts or manual updates. Continually evolving, it reinvents in-app support, customer service and product presentations, creating deeper engagement and laying the foundation for a future where AI-powered interactions will redefine digital experiences at home. on a global scale.
Irosha De Silva, Co-Founder and CEO of Marketrix AI, said: “As a Sri Lankan entrepreneur who recently obtained an O1 visa for his extraordinary business abilities, I embarked on a journey to Silicon Valley to tackle the pressing problem of corporate inefficiency. product support – a challenge I have personally encountered. Traditional methods like screen sharing and co-browsing are often slow and frustrating for users and product owners. At Marketrix, we develop intelligent in-app advice that eliminates the need. costly manual tours or support sessions. This innovation improves user experience and significantly benefits support teams.
Dr. Yasith Jayawardana, co-founder and CTO of Marketrix AI, is a Harvard-educated researcher with a PhD in computer science from Old Dominion University in Virginia. He brings extensive experience in enterprise integration technologies gained during his time at WSO2. His passion for developing robust machine learning methods and interactive AI solutions has led to the creation of numerous open source tools for real-time data streaming, microservices prototyping, and seamless transitions between computing environments local and high performance. His AI expertise and innovative contributions are instrumental in advancing Marketrix AI technology.
San Francisco-based Marketrix AI is backed by a distinguished board of directors including former executives from industry giants such as Google, Visa, SAP and Oracle, and is also backed by Microsoft’s Startup and Program NVIDIA Inception. With their support, Marketrix is poised to revolutionize the B2B SaaS industry by setting a new benchmark for intelligent digital product support. In a landscape where customers increasingly seek meaningful and intuitive experiences, Marketrix delivers human-like interactions that improve customer satisfaction and drive business growth.
To check out their demo and get started for free, visit their website: www.marketrix.ai.
Company Name: Marketrix Inc, 650 California St, Floor 7, San Francisco, CA 94108
Contact person: Irosha de Silva
Contact email: irosha@marketrix.ai
City: San Francisco
State: California
Website link: https://www.marketrix.ai
SOURCE: Marketrix AI
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