Harnessing innovative technology in all facets of work is crucial to differentiating a business from its competitors. Celebrating another milestone in harnessing innovative technology, namely Generative Artificial Intelligence (gen AI), Klarnathe global AI-powered payments network achieved an 87% AI adoption rate among employees.
“We encourage everyone to test, test, test and explore,” said Sebastian Siemiatkowski, CEO and co-founder of Klarna. “As Klarna continues to discover applications for OpenAIWith technology, there is potential to take the business to new heights. Our goal is to achieve a new level of employee empowerment, improving both our team performance and customer experience.
Communications, marketing and legal teams are all seeing transformative change due to Generation AI Integration. The global AI-powered payments network revealed that adoption rates across these teams are 92.6 percent, 87.9 percent, and 86.4 percent, respectively.
Using AI generation in teams
Communication :
The Klarna communications team uses ChatGPT to impartially evaluate whether news articles written about Klarna are positive or negative for the company.
Filippa Bolz, head of communications at Klarna, says: “Media monitoring companies have been trying to automate ‘sentiment’ analysis for at least 15 years, but you’d often get better results from throwing darts at monkeys’ eyes. bands. The tool we created using ChatGPT blew us away! It provides a truly objective analysis of each article in seconds, helping us to ensure we communicate clearly, are understood and resonate with each of our target audiences – rather than lumping them together.
Legal:
Klarna lawyers use ChatGPT Enterprise to create the first draft of common contract types, significantly reducing the time it takes to draft a contract.
Selma Bogren, senior legal counsel at Klarna, says: “The big law firms have done a very good job just providing templates for common contract types. But ChatGPT is even better than a template because you can create something completely bespoke.
Instead of spending an hour creating a contract from scratch or working from a template, I can polish a ChatGPT draft in about ten minutes. You still need to adapt it to work in your particular case, but instead of an hour, you can write a contract in ten minutes.
Support via Kiki
Another key driver behind this internal AI investment is Kiki, Klarna’s custom in-house AI assistant, using OpenAIThe major linguistic models (LLM) of . With 2,000 questions answered daily since its launch in June 2023, Kiki greatly contributes to the management and dissemination of internal knowledge. This reinforces Klarna’s commitment to a culture of transparency and an open flow of information.
Kiki generates responses to a wide range of topics in one to five seconds, and responses are context-dependent. So the answer to the question “what is my team working on” will be personalized depending on the person asking the question. Additionally, Klarna customer service agents now use Kiki, improving information flow and efficiency.
Beyond simply finding information, Kiki cultivates a culture of self-service and autonomy, empowering employees to quickly find answers and resolve problems independently. This not only increases productivity, but also reduces time spent on administrative tasks, allowing Klarna employees to focus on strategic and creative tasks.
