On Thursday, alternative dispute resolution service provider JAMS announced the launch of JAMS Next, an initiative that will see the organization use AI technology to improve its dispute resolution services.
Specifically, JAMS will leverage the Prevail testimony management and court reporting platform to offer AI transcription services. Through this service, legal professionals can immediately access draft transcripts and certified transcripts within five days, according to a press release.
JAMS said it will also integrate Prevail with its hearing technology platform so users can search transcriptions, access audio playbacks and create video clips.
In an email, JAMS CEO and President Kimberly Taylor said the organization “does not have a prior relationship with Prevail. When choosing a vendor to partner with for transcription services, we interviewed a number of companies and reviewed their offerings.”
In addition to the AI transcription service, JAMS has updated its website to include natural language functionality allowing users to leverage conversational queries and predefined filters in search.
Taylor called the new deals “first steps” for the organization. She added: “Our internal working group continues to meet regularly to explore other potential uses, and we also consult with users to better understand their needs and how we can accommodate those using the latest technology. »
The launch of JAMS Next comes about six months after the organization also announced new rules for disputes involving artificial intelligence, which cover a wide range of issues, including the protection of proprietary training data and AI models, as well as the knowledge needed to arbitrate disputes involving AI software.
To be sure, JAMS is not the only alternative dispute resolution (ADR) provider leveraging AI technology to expand and improve its offerings.
The American Arbitration Association (AAA), for example, has a number of AI-based generative tools for the parties it serves, including AI ClauseBuilder, which aims to streamline the drafting of mediation and arbitration clauses across all sectors. Such development was supported in part by the AAA recent acquisition from Resourceful Internet Solutions Inc. (RIS), the parent company of online dispute resolution platform ODR.com.
