Jago Bank, The technology-focused Indonesian bank has entered into a multi-year collaboration with Google Cloud to accelerate its innovation strategy and enrich its digital financial solutions.
With its technological partner D Katalis, Bank Jago will leverage Google Cloud’s Vertex AI and BigQuery platforms to refine customer experiences, streamline internal processes and drive business growth.
Arief Harris, Chairman and Managing Director of Bank Jago, commented: “As a technology-enabled bank, Bank Jago aspires to enhance the growth of millions of people through life-centric digital financial solutions powered by the latest financial innovations. cloud, data and AI. Since 2021, we have used Google Cloud’s national infrastructure and industry-leading services to make banking more accessible and convenient for everyone.
The bank, which now serves more than 14 million customers, plans to use generative AI to create new services and features tailored to customer needs. Examples include AI-based tools like a risk management assistant to detect fraud, market intelligence assistants to analyze customer sentiment, and a performance coach for contact center agents.
These innovations are based on Google Cloud‘s secure infrastructure, which ensures compliance and governance while enabling agile development. With tools like Vertex AI Model Registry and Vertex AI Pipelines, the bank has created streamlined workflows to accelerate the deployment of trusted AI models.
Platform-based approach
Marc Micallef, The General Manager of Google Cloud for Southeast Asia also added, “Through its initial collaboration with Google Cloud, Bank Jago has implemented an application-based, asset-light business model to capture growing demand for digital financial services in Indonesia and drive its positive growth trajectory. As part of our new collaboration, the company is taking a platform-based approach to quickly and responsibly bring enterprise generation AI solutions to market.
“We believe these solutions will enable Bank Jago and DKatalis teams to deliver high-quality customer engagements across all touchpoints and provide customers with more personalized advice to make informed decisions. Together with Jago Bank, we are shaping an AI-driven future of banking, where every individual can access trusted solutions to help them achieve their financial goals,
