Artificial intelligence (AI) is quickly becoming part of our daily lives, both professional and personal.
At HSBC, we are truly excited about this future – and we know we will play a key role in its responsible and ethical development.
We do not seek to innovate for the sake of innovating. It’s about being human-centric, making the most of our human experience in working with our customers and combining it with emerging technologies such as AI, merging them and ultimately providing a higher product or capacity.
I believe it is this combination of human and machine working together, hand in hand, that will produce responsible and ethical results.
Retrain colleagues
People are at the heart of any technological transformation.
We have an obligation to ensure our people are reskilled and prepared for the future of AI, ready to meet these challenges to serve our customers.
This is something we take very seriously at HSBC and we‘We have taken steps to prepare our colleagues by introducing bank-wide AI induction and ambassador programs.
Ensuring customer safety
Make no mistake, with this emerging technology there are challenges to overcome, particularly when it comes to trust.
Alongside developing responsible and ethical products, we need to ensure we are doing the right thing for our customers, working with them on products and services that are truly fit for purpose.
Due to the rapid pace of this technological evolution, we need to ensure that we work with a range of partners and regulators to ensure they are comfortable and understand what our strategic ambitions are.
As a financial institution, we have an obligation to guarantee the security of our customers and their data.
We recognize that some seek to use AI technology against us and our customers. We take all of these potential threats seriously and invest in future protection to ensure this trusted relationship between us and our customers is maintained.
