Grammarly announces tools to measure AI ROI
Grammarly’s Effective Communication Score and Return on Investment (ROI) report is the first in a series of innovations aimed at measuring AI and linking improved communication to stronger teams and business results significant.
Grammarthe trusted AI assistant, announces a set of features allowing organizations to measure the impact of communication effectiveness on employee productivity and key business metrics:
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Grammarly’s Effective Communication Score allows customers to track and compare the overall communication health of their organization. The score will measure key indicators such as accuracy, effectiveness and clarity of communication, brand compliance and inclusive language. (Image: Grammar)
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With the industry’s first Effective Communication ScoreGrammarly customers can track and compare the overall communication health of their organization. The score will measure key indicators such as accuracy, effectiveness and clarity of communication, brand compliance and inclusive language.
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THE Return on Investment (ROI) Report is a customizable report that demonstrates the ROI of effective communication by highlighting key business metrics with and without Grammarly.
Why it’s important: The concrete impact of AI on business still remains unclear for many organizations. 41% of organizations have difficulty defining and measuring the exact impacts of their efforts. While businesses using Grammarly AI save an average of 19 business days per year per employee, business leaders also want to understand how improving employee productivity leads to stronger teams and business impact measurable.
“While other AI companies rely on surveys or vague claims of efficiency gains, we measure the impact of effective communication on employee productivity, team and team performance. key business metrics such as customer satisfaction scores,” said Luke Behnke, vice president of product management at Grammarly. “Grammarly works directly in the apps professionals use every day, so we have unparalleled visibility into the communications that drive team success and move work and organizations forward. »
Grammarly has generated valuable business results for clients like Data brickswith a 70% improvement in written communications that reduced the Marketing team’s editing time by 50% and improved the CX/Support team’s resolution time by 25%, increasing the number average of files closed by 10 to 15%.
Zoom: Customers can use the Effective Communication Score to uncover critical insights into communication effectiveness, consistency and impact. They will receive subscores for each of the following measures, as well as an overall score:
- Exactness : Measures accuracy and professionalism of communication.
- Efficiency and clarity: Measures how clear and easy to understand writing is.
- Brand Compliance: Measures adherence of all written content to a company’s brand guidelines, including tone, voice and style.
- Inclusive language: Measures company communication against the organization’s diversity and inclusion standards.
THE ROI Report allows organizations to compare the impact of key business metrics, such as communication quality, customer satisfaction scores (CSAT), and sales email effectiveness, with and without the use of Grammarly. Grammarly’s ROI specialists guide prospects and clients in creating personalized reports with metrics tied to their business goals, providing insights into how AI tools drive tangible improvements in critical outcomes for the company. For example, a company might see a change in CSAT scores when comparing support agents who use Grammarly with those who don’t.
What’s next: Grammarly’s future innovations will enable organizations to improve the impact of AI with:
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Suggestions for improving results, such as adopting industry best practices or Grammarly features that may be underutilized.
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Reports that show how employees are using AI across the business, including the most common tools, use cases, and results.
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Insights highlighting the communications health of the organization, including how important business knowledge and information is shared and understood across teams and the broader business.
Availability:
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Enterprise customers can have early access to the Effective Communication Score and ROI report starting in November 2024 by contacting their account manager.
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The Effective Communication Score will be available to Grammarly customers with Enterprise plans in their analytics dashboard by the start of Q1 2025.
Learn more: Organizations can register here to see how Grammarly can help measure and improve the impact of AI on their business.
About grammar
Grammarly is the trusted AI assistant for communication and productivity, helping over 30 million people and 70,000 teams do their best work. Companies like Atlassian, Databricks, and Zoom rely on Grammarly to brainstorm, write, and improve the communication that moves work forward. Grammarly works where you work, integrating seamlessly with over 500,000 apps and websites. Learn more about grammar.com/about.
Jen Dakin
presse@grammarly.com
(203) 731-1999
View source version on businesswire.com: https://www.businesswire.com/news/home/20241021109558/en/
