GoTo significantly improves the overall experience and productivity of businesses and employees with new AI assistants, real-time translation tools, enterprise app integrations, and more
BOSTON, March 26, 2024–(BUSINESS FEED)–Go to, the company that facilitates IT management, support and business communications, today unveiled significant enhancements to its solutions with the introduction of AI innovations and more than 60 new offerings, capabilities and features across its portfolio. These latest innovations and offerings make GoTo a critical partner that helps businesses increase productivity and deliver exceptional customer and employee experiences.
“GoTo prides itself on creating innovative solutions to real-world problems. We are excited to once again deliver on our promise to make IT and business communications easy and exceptional with the announcement of new cutting-edge AI innovations and more than 60 new features,” says Olga Lagunova, Director of Product and Technology at GoTo. “These significant enhancements enable businesses and employees to excel with new AI-powered capabilities, build customer trust, create advocates, and improve team performance.”
Among the many new features introduced today are a wide range of AI-driven innovations and offerings that provide new insights, insights and automation for businesses of all sizes. Relying on the recently announced GoPilot for GoTo ResolveGoTo’s product teams and AI Center of Excellence continue to harness the power of generative AI and big language models to transform how businesses engage, empower and support their customers and employees.
GoTo’s latest AI-powered offerings and capabilities include:
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AI screen translation: AI Screen Translation, a cutting-edge tool within LogMeIn Rescue, Instantly detects and translates text on the user’s screen into the agent’s preferred language, enabling agents to support users worldwide and reduce support costs while improving the experience assistance.
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GoPilot Administrator: Integrated directly into the Go to login interface, GoPilot Admin effortlessly finds answers to configure queries, support resources and demo videos, making IT teams’ decision-making more informed and streamlining operations.
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AI Optimization Add-on: Go to contact centerAI Optimization Add-on Improves Agent Productivity with AI-Generated Interaction Summaries, Empowers Supervisors to Act on Calls in Real-Time, and Informs Contact Center Managers with actionable insights into customer sentiment and trending topics.
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AI-powered post-meeting summaries: The AI Meeting Summary provides concise overviews of meetings for Go to a meetingdelivered with concrete next steps, allowing hosts to focus on productivity after the meeting.
In addition to its new AI innovations, GoTo has released more than 60 new features that improve the customer and IT experience by equipping teams with smarter tools to increase productivity and deliver more value. These include:
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Operator console: Attendant Console for GoTo Connect provides a centralized interface that displays caller ID, call status, call queues and offers features such as call waiting, transfer, parking and directory, allowing operators handling high call volumes to efficiently route customers to the right people and departments.
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Smart Chat Assistant: An automated conversational chat assistant within GoTo Contact Center designed to engage customers through interactive, pre-built conversational flows.
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New integrations: Effortlessly integrate GoTo Connect call, text, voicemail and contact information directly with customer relationship management tools, including Salesforce, HubSpot and Zoho. Additionally, integrations with Microsoft Teams have been improved for GoTo Connect, providing user-friendly admin controls and best-in-class support, and in Rescue, allowing agents to create, start and share support sessions with users final results directly in Teams.
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Native support for Intel vPro devices in Rescue: New exclusive, native integration with Intel Endpoint Management Assistant (EMA) where agents can remotely access Intel vPro-enabled out-of-band devices using the same workflow and interface used for regular Rescue sessions without juggling multiple connections.
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A contact center offering for medium and large businesses: GoTo’s Contact Center, featuring unbeatable ease of use and value, is now available to larger customers with GoTo Contact Center Propaving the way for exceptional customer experiences through omnichannel capabilities, new workflow integrations, and advanced customer and agent analytics.
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Self-healing alerts: Find and resolve issues with self-healing alerts for Go to Solve, a vigilant support feature that identifies potential issues and resolves them autonomously, resolving detected issues without human intervention.
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Custom script alerts: Create custom device alert types in GoTo Resolve and configure thresholds to stay informed about what’s most important to your fleet’s operation.
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Advanced reporting and analysis package: New reporting and analytics options for GoTo Connect bring together the complete customer journey and interaction understanding into one intuitive dashboard.
To see additional product updates and learn more about GoTo, please visit: www.goto.com/whats-new
About GoTo
Go to facilitates IT and business communications, so its customers can do what matters most. Showcasing flagship products Go to Solve, Go to loginAnd LogMeIn Rescue, the GoTo Wallet helps securely support and connect businesses to what matters most: their teams and their customers. For more than 20 years, the company has been dedicated to robust security, including Zero Trust authentication, and powers more than a billion remote support sessions and a million customers with easy-to-use IT solutions. that help businesses save time and money. . With annual revenue of $1 billion, the remote company is headquartered in Boston, Massachusetts, and has approximately 3,000 GoGetters across North America, South America, Europe, Asia and Australia.
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Contacts
Alyssa Kanter
presse@goto.com
+1 617-279-2443
