GoTo today unveiled AI innovations and more than 60 new offerings, capabilities and features across its portfolio.
Among the features introduced today are AI-powered offerings that provide new insights, insights, and automations on the recently announced GoPilot for GoTo Resolve.
GoTo’s latest offerings and features include:
- AI screen translation in LogMeIn Rescue that instantly detects and translates text on the user’s screen into the agent’s preferred language.
- GoPilot Admin integrated directly into the GoTo Connect interface, which finds answers to setup queries, support resources, and demo videos.
- The AI Optimization add-on for GoTo Contact Center, which includes AI-generated interaction summaries, allows supervisors to take action on calls in real-time and informs contact center managers with actionable insights into customer sentiment and trending topics.
- Post-meeting summaries for GoTo Meeting, with actionable next steps.
- Attendant Console for GoTo Connect, which provides a centralized interface that displays caller ID, call status, call queues and offers features such as call waiting, transfer, parking and directory services to route customers to the right people and services.
- Intelligent chat assistant within GoTo Contact Center, to engage customers through interactive, predefined conversational flows.
- New integrations bringing call information, text messages, voicemail data and contacts from GoTo Connect directly with CRM tools including Salesforce, HubSpot and Zoho. Plus, integrations with Microsoft Teams for GoTo Connect and Rescue, allowing agents to create, start, and share support sessions with end users directly within Teams.
- Native support for Intel vPro devices in Rescue, where agents can remotely access Intel vPro devices out-of-band using the same workflow and interface for regular Rescue sessions without juggling multiple connections.
- GoTo Contact Center ProGoTo’s contact center suite for large customers, with omnichannel capabilities, new workflow integrations and advanced customer and agent analytics.
- Self-healing alerts for GoTo Resolve, a vigilant support feature that identifies potential issues and resolves them without human intervention.
- Custom script alerts in GoTo Resolve, to create and configure thresholds.
- Advanced reporting and analytics for GoTo Connect, bringing together the complete customer journey and interaction understanding in a single dashboard.
“GoTo prides itself on creating innovative solutions to real-world problems. We are excited to once again deliver on our promise to make IT and business communications easy and exceptional with the announcement of new cutting-edge AI innovations and more than 60 new features,” Olga Lagunova, GoTo’s chief product and technology officer, said in a statement. “These significant enhancements enable businesses and employees to excel with new AI-powered capabilities, build customer trust, create advocates, and improve team performance.”
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