Among the industry leaders in Infobip Exclusive Business Dinner was Taiwo Bashorun, Head of Process Automation at Microsoftwho gave a powerful presentation entitled “Unlocking the value of the conversational era powered by Generation AI.”
Bashorun reiterated the inevitable integration of AI in various sectors, saying: “AI is here to stay, whether we are prepared for it or not. For companies that have been slow to adopt it, it is critical that they accelerate this process or risk being left behind.”
He outlined the current state of AI, highlighting how its application goes beyond personal computing and data maximization to revolutionize mobile transactions and interactions.
“We live in an era where, in addition to personal computer data, the Internet must be optimized as much as possible. Mobile is now the medium for all transactions and interactions,” Bashorun highlighted.
“The investment in managing our data centers has decreased significantly because we can now access our data from anywhere. This is a direct benefit of leveraging cloud technology.“, Bashorun said, discussing the practical benefits of AI in cloud technology.
Infobip Highlights the Power of AI for Customer Experience at Exclusive Business Dinner in Lagos
He then explained the role of Natural Language Processing (NLP) in AI, highlighting that today this innovation is used in various applications, whether as a developer or as a user. “Microsoft’s investment in natural language identification and understanding helps us tailor our solutions to meet specific needs.”
The importance of AI in optimizing employee productivity and customer engagement is currently at the forefront.“We need to optimize the use of technology to improve education and various sectors. This includes using AI to automate repetitive back-office tasks, improve efficiency and allow human resources to focus on more complex tasks,” he explained.
He illustrated the application of AI in practical scenarios, such as document processing and workflow management. “Today, AI can scan, understand and categorize documents, effectively transforming handwritten notes into digital files.”
Discussing the impact of AI on customer service, Bashorun pointed out: “AI-powered chatbots and virtual assistants enhance customer interactions by providing 24/7 support and resolving issues efficiently. This significantly improves the overall customer experience.
Taiwo Bashorun also discussed the importance of AI in financial services, particularly in fraud detection and financial planning.
““Advanced AI tools help us monitor transactions in real-time, detect anomalies and prevent potential fraud. Additionally, AI-powered financial planning tools enable clients to manage their finances more efficiently and make informed investment decisions,” he noted.
The disruptive potential of AI across various industries was a highlight of Bashorun’s presentation. He explained that generative AI is improving our approach to data and automation.
“From creating detailed documents to generating insightful PowerPoint presentations, AI makes processes more efficient and streamlined.”
Bashorun concluded by encouraging businesses to embrace AI and leverage it to its fullest. “Let’s embrace AI to optimize our business operations, boost employee productivity, and transform our products and services.”
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