With artificial intelligence growing at an unprecedented pace, industries are looking for fast and efficient solutions to streamline their operations. Customer support is one of the areas that are investing heavily in virtual assistants, automating their processes and streamlining their interaction with a customer.
While some businesses rely on off-the-shelf tools and templates like ChatGPT, others are looking for individual, customized solutions that are more focused on performance and security for their business. CoSupport AI is one such company that is taking customer support automation and improvement to the next level. It leverages AI technology to provide personalized responses to customers. The products the company prides itself on are CoSupport Agent, CoSupport Customer, and CoSupport BI.
AI Co-Pilot for Customer Support:
AI Copilot, known as CoSupport Agent, uses innovative approaches to improve the work of customer service agents. The AI solution leverages a customer’s data to ensure that responses to requests are specific and direct.
AI Copilot is trained on real conversations between customer service representatives and customers, ensuring human-like responses. The tool is customizable and can resolve tickets in milliseconds, which is even faster than ChatGPT. Additionally, the solution integrates with Zendesk, one of the most popular customer support CRM systems.
Copilot AI delivers 80% faster ticket handling time, approximately 80% higher team efficiency, and a 68% increase in Zendesk ticket resolution.
Benefits of using CoSupport’s Virtual Assistant:
CoSupport Agent helps draft responses to customers, reducing the time it takes agents to resolve cases. The goal is to reduce their workload and focus them on more strategic tasks. Through seamless integration with a customer support CRM system, such as Zendesk, CoSupport Agent can manage requests that come to Zendesk from different channels, whether email, chat, or social media platforms.
Patented technology:
This solution with Generative AI for Customer Support has been recognized by the United States Patent and Trademark Office. This technology allows you to receive answers three times faster than what traditional GPT models provide. This is made possible by categorizing queries into different pipelines. In addition, you get greater precision in the response and security of the environment in which your data is stored.
Improve productivity:
CoSupport Agent helps reduce the time spent on ticket handling by providing suggested responses based on your company’s historical data. The tool is trained on conversations with your customers as well as your internal documentation (e.g. policies, SOPs, and knowledge base). As a result, the virtual assistant not only reduces response time, but also significantly reduces the rate of human error. Ultimately, your support provides better quality of service, increases trust among customers, and strengthens your brand reputation. By limiting oversights and misinformation, CoSupport Agent ensures a reliable and consistent customer experience.
Client CoSupport:
If you are looking for an AI-powered standalone tool with innovative approaches, CoSupport Customer is a good choice. It can automate up to 80% of the routine work that customer support agents face. Based on feedback from customers who have already used the tool, it helps to handle 30-80% tickets faster. CoSupport Customer improves first-contact resolution rates and Customer Satisfaction Scores (CSAT). Finally, the cost-effectiveness and scalability of this AI solution translates into reduced operational costs and increased productivity for customer support departments.
BI CoSupport:
CoSupport BI is another solution from CoSupport AI. It can be used to provide support for internal analytics and insights into your business activities. The tool is capable of transforming a company’s data into an inexhaustible source of business and product information. BI Copilot knows everything about a company, its services, products, activities, and of course its customers. It leverages internal communication and covers business processes across the entire company, whether it’s HR, logistics, or the sales team.
The company has been working for years on its new solutions and on new patented technology, proving its professionalism with awards and recognitions.
Awards and recognitions:
The patent and recognition are an achievement, but CoSupport AI also won the AI World Series Awards In May 2024, it was the logical culmination of all the company’s efforts in the field of AI and NLP research. The case study presented by CoSupport AI showed a 68% increase in the number of tickets handled and a 70% increase in ticket resolution time. This helped the company secure the award.
The fact that CoSupport AI has won an award proves once again the company’s professionalism and innovation in the field of AI, especially when it comes to training language models and adapting them to customer support tasks. The company’s approach stands out from the methods used by other companies on the market, as it uses its patented technology that outperforms language models available in open sources. Finally, thanks to the faster and more accurate responses provided by CoSupport AI applications, it allows to raise the level of service provided to customers.
Summary:
The innovative nature of CoSupport AI solutions is proven by fast, direct, safe, cost-effective and accurate tools that can perform a variety of tasks aimed at improving the work of customer support services. The company has already made significant progress in the field of AI, being recognized by the USPTO and winning the prestigious AI World Series award. In the digital age, these solutions help companies succeed, allowing them to stand out in the fierce competition for customer satisfaction and loyalty.
Disclaimer:
CBD:
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The Narcotic Drugs and Psychotropic Substances Act, 1985 (NDPS Act) prohibits the recreational use of cannabis products in India. CBD oil, manufactured under a license issued by the Drugs and Cosmetics Act, 1940, can be legally used in India for medicinal purposes only on prescription, subject to specific conditions. Please refer to the legal notices here.
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Gambling:
As per the Public Gambling Act, 1867, all states in India except Goa, Daman and Sikkim have banned gambling. Land-based casinos are legalised in Goa and Daman under the Goa, Daman and Diu Public Gambling Act, 1976. In Sikkim, land-based casinos, online gambling and electronic games of chance (gambling) are legalised under the Sikkim Online Gaming Regulation Rules, 2009. Only some states in India have legalised online/regular lotteries, subject to state laws. Check the legal aspects here. Horse racing and betting on horse racing, including online betting, is permitted only on licensed premises in some states. Check the Supreme Court judgment of 1996 for more information.
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