In 2024, the use of AI is rapidly evolving in business, transforming and impacting employees and the way business is done across industries. Enterprise CTOs and CISOs understand the need to integrate AI technologies to streamline operations, accelerate decision-making, and increase productivity. At the same time, they realize that AI impacts people, policies, and processes within their organizations. They want to create the right ethical standards, protect intellectual property, and ensure employee (and business) well-being. Finding the right balance is at the top of leaders’ list of challenges this year.
Managing Generative AI in the Workplace
Eight months ago, Pat Brans wrote an article on CIO.com titled, “CIOs Still Don’t Know What Next-Generation AI Can Do for the Business.’ Pat found that some business leaders were unsure how to advance generative AI practices. Should companies work with third-party vendors or build models in-house? And if they did, was there enough internal AI expertise to run the models? A lot has changed in the months since.
Since the launch of ChatGPT, Copilot, Gemini, and other LLMs, CISOs have had to introduce (or update) measures around employee AI use and data security and privacy, while improving their organizations’ policies and processes. In many cases, these changes have typically gone beyond what already existed for the organization.
