Avalara, Inc.a leading provider of tax compliance automation software for businesses of all sizes, showcased a series of customer-focused innovations at this week’s Avalara CRUSH customer event in Austin. The company has focused on AI-driven product innovation and features, built-in integrations with popular business applications, and an expanded portfolio of compliance solutions that provide a more simplified and streamlined experience for customers. Avalara.
“Avalara is deeply rooted in AI innovation and has for years used next-generation technologies to develop intelligent tax tools that drive value and delight customers. » said Ross Tennenbaum, president of Avalara. “Our CRUSH attendees get a comprehensive view of our new AI-powered products and features, plus hear from our experts about Avalara’s growing set of compliance automation tools and deeper integrations with the ERP and e-commerce systems businesses rely on, demonstrating how we empower businesses. clients to confidently automate tax compliance, operate more efficiently, mitigate risks associated with tax complexity, and focus on core business development activities.
Improved AI efficiency
Throughout the event, Avalara highlighted the role of AI in improving efficiency in the area of tax compliance, while emphasizing its responsible approach in implementing these technologies. Here are some of the AI innovations highlighted:
- Avi, Avalara’s generative AI chatbotprovides conversational assistance to help customers and partners find answers and resolve issues faster and easier.. The launch of Avi is part of Avalara’s ongoing mission to use AI innovation to make it easier for customers and partners to use, while minimizing errors, expanding and accelerating customer coverage. compliance areas and streamlining internal processes. Avi is available on the Avalara Global Support Portal and the Avalara Portal Product Interface, and will soon be available on the Avalara Tax Research Platform.
- Automated tariff code classification, a new solution that uses a pioneering combination of proprietary and advanced AI, machine learning and natural language processing methods and technologies to quickly and efficiently classify large product catalogs according to Harmonized System (HS) or tariff codes , thereby helping supply chain and logistics providers, e-Retailers and global marketplaces calculate customs taxes and duties and comply with international shipping requirements in near real-time. Avalara Tariff Code Classification provides HS codes in real-time as well as in batches and can be used in conjunction with Avalara’s other tax compliance solutions, helping Avalara customers and partners around the world accelerate digital tax compliance.
The company’s AI governance model is based on trust, thoughtful planning and oversight, while respecting data protection standards. This approach aligns with Avalara’s broader strategy to deploy new AI technologies responsibly, helping businesses stay compliant as regulatory requirements evolve.
Jim Lundy, Founder, CEO and Principal Analyst of Aragon Research, provided insight into the potential of AI to redefine how businesses approach their tax compliance needs:
“The effective use of AI is beginning to transform the tax compliance landscape,” said Monday. “For example, AI is very good at organizing things into categories, and there are many categorization tasks in corporate tax and other areas. As global tax environments become more complex, intelligent tax platforms streamline manual processes and help ensure compliance.
Next Frontier Products to Improve Customer Experience
Avalara also highlighted a suite of innovations at CRUSH that modernize the customer experience. These updates provide instant, actionable insights, allowing users to quickly address their specific challenges. As part of the customer experience overhaul, Avalara announced a redesigned Go Live process, which includes a self-service onboarding feature that will significantly reduce implementation time. Other notable product innovations highlighted include:
- Electronic invoicing and live reporting Avalara: With more than 60 countries around the world having announced – or already requiring – e-invoicing, the new solution simplifies compliance with a single API that integrates with Avalara’s enhanced VAT reporting platform.
- AvaTax for Accounts Payable: This new feature extends Avalara’s flagship solution, AvaTax, for managing use tax, allowing businesses to automate tax calculations and avoid overpayments and underpayments.
- Expanded and simplified partner integrations: Avalara has over 1,200 signed partner integrations, including Oracle, Shopify, and SAP. Reimagined with the customer at the center, this growing network of business solutions gives users the ability to seamlessly integrate Avalara tax compliance solutions into their existing infrastructure.
Avalara continues to build the largest global tax compliance network, connecting businesses and governments through a fully automated platform that continually improves to deliver an intuitive user experience. For more information on the latest developments at Avalara and to follow CRUSH 2024 updates, visit avalaracrush.com.
