Automation Anywhere, a leader in AI-powered automation, announced its new AI + Automation enterprise system that leverages AI to drive exponential results. Unveiled at Imagine 2024, the company’s new offering is infused with its second-generation GenAI process models to accelerate the discovery, development and deployment of AI process automations. The company also launched new AI agents to handle complex cognitive tasks and automate more than ever before across all systems in an enterprise. These solutions will help organizations dramatically improve their efficiency, executing process tasks that previously took hours to minutes, and increasing time to value by 3x and 10x business impact on workflows that include customer service operations, finance, IT and human resources.
“Today, every business faces the same compelling mandate for growth and productivity: to work smarter, not harder, to be more productive, more efficient and more innovative,” said Mihir Shukla, CEO and co-founder from Automation Anywhere. “Automation is the foundation that allowed us to achieve this. But Agent AI-based automation is a breakthrough that will allow us to go beyond: automate the seemingly impossible, create a new operating model for the business, and drive business transformation with results breathtaking.
From basic tasks to rapid cognitive workflows with enterprise AI agents
A revolutionary new feature is the ability to create custom AI agents with the new AI Agent Studio. AI agents take automation to the next level with the ability to learn from business data, make informed decisions and act responsibly on any business system, accelerating process up to 90%. AI Agent Studio offers low-code tools, making it easy and quick for developers of all levels to create specialized AI agents to help with their specific use cases – no data scientist required. These AI agents combine AI and action to tackle more complex cognitive tasks, such as identifying and automatically replacing a product when out of stock. They are adaptive, able to learn from complex business data and act quickly for rapid resolution and higher ROI.
Enterprise AI Agent Highlights:
The new AI Agent Studio, available to everyone, provides developers of all levels with low-code tools to easily create, manage and govern custom AI agents. Developers can start with the base model of their choice, including models from AWS, Google Cloud, and Microsoft Azure OpenAI Service, among others.
Developers will also be able to enrich AI agents with enterprise knowledge through a native Recovery Augmented Generation (RAG) service and Amazon Bedrock in October. Finally, developers will have built-in rapid testing to ensure results are relevant to any use case before putting AI agents into action.
Enhanced security and governance equips AI agents with built-in controls to protect and monitor how AI and enterprise data are used to ensure security and compliance. New features include monitoring and auditing of agent and model performance, guardrails for consistent use, and human validation and rapid testing to limit hallucinations and maximize the quality of results. Future Data Masking will automatically remove sensitive data from any input processed by a model.
“AI Agent Studio has truly streamlined my workflow, increased my productivity and been a game changer,” said Khaled Mostafa, Intelligent Automation Service Delivery Manager at Magnoos Information Systems. “The ability to seamlessly switch between core models from leading vendors within a single platform has significantly improved my rapid engineering process. Governance is key and the features are incredibly robust, providing detailed insights into all of our interactions with these models, making me much more comfortable including GenAI capabilities in my automations.
GenAI Process Models 2.0 – Accelerate the development lifecycle with an AI-powered steering wheel
The underlying engines that power the AI + Automation Enterprise system are Automation Anywhere’s unique GenAI process models. GenAI 2.0 process models are exclusively designed to accelerate process discovery, create 30% faster automations, 90% accuracy in document processing, and 50% greater automation resiliency – beyond what LLMs alone can offer. Models are powered with rich metadata from over 300 million process automations running on Automation Anywhere’s cloud-native platform.
A new set of developer automation solutions based on the new GenAI Process Models 2.0 includes:
New Automator AI, available to everyone, a comprehensive set of generative AI products and capabilities to accelerate the automation lifecycle, making it faster and easier to create, deploy and manage automations. Features include:
Generative Recorder, enabling teams to create more resilient UI automations with a generative AI fallback that automatically detects changes in a source application interface and self-heals in real time to continue work , reducing automation downtime by up to 50%.
Enhanced Autopilot, generally available, enables cross-functional teams to move from discovery to automation in record time by quickly converting process documentation into process automation blueprint using generative AI. Autopilot now allows input from any data mining tool in BPMN format to create automations.
Document Automation, which has seen tremendous customer response and 9x year-over-year customer growth, leverages generative AI enhancements for real-time processing of any type of document, including unstructured documents, and achieves an accuracy of over 90%. Businesses can now quickly capture data into their workflow from any document type with the new ability to extract data from complex tables, over 30 supported languages, and options for extended model. Configuring and deploying models is faster and easier than ever with a new testing and configuration experience and new support for on-premises deployment.
“Automation Anywhere continues to seamlessly integrate AI and automation to help customers get the most out of their AI investments. These latest platform enhancements and capabilities, including AI Agents, make AI-driven automation even more accessible, enabling organizations and employees to harness AI in new ways, helping them work smarter than ever before,” said Maureen Fleming, vice president of the Intelligent Process program. Automation research, IDC.
Accelerate your business productivity with AI solutions for business
To help customers quickly realize value, Automation Anywhere also offers a suite of AI-powered solutions to help accelerate business outcomes across all key business functions.
Automation Co-Pilot, the built-in-anywhere business assistant for organizations, is now conversational (in preview state) thanks to a new integration with Amazon Q Service. It’s now faster for business users to work on any application with chat capabilities for on-demand support to ask knowledge base questions, engage AI agents, or launch automations. The enterprise-ready Automation Co-Pilot can be integrated into any application a user works in and operate on any system in an organization.
Service Operations Solution Accelerator, available to everyone, helps teams achieve business impact faster with pre-packaged AI agents and predefined workflows for a variety of service operations use cases. Employees can improve every customer interaction with the ability to not only quickly execute process automations, but can now tap AI agents to perform cognitive tasks such as order management, returns processing, and queries- answers about the service. Over the coming quarters, new solution accelerators will be rolled out for finance, IT, HR and industries such as healthcare, banking and manufacturing.
