Air group Air France-KLM has partnered with tech giant Google Cloud to improve its artificial intelligence (AI) strategy.
This partnership will enable the airline to leverage Google Cloud’s data, analytics and generative AI technology to drive its data-centric, multi-cloud strategy.
Air France-KLM aims to increase customer satisfaction by offering more personalized services, optimizing ground and in-flight operations and simplifying the internal use of data and AI technologies.
The airline is undertaking a transformation of its three existing data centers to a multi-cloud strategy, moving applications to the cloud to accelerate data value and insights.
At the beginning of November 2024, Air France-KLM selected India Tata Consulting Services to modernize its data architecture by migrating it to the cloud.
By using Google Cloud data and analytics tools, including BigQuery, Air France-KLM will retain full ownership and control of its data. This is expected to improve time to market, drive innovation and reduce data processing latency.
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By GlobalData
Pierre-Olivier Bandet, Executive Vice President and CIO of Air France-KLM Group, said: “By leveraging Google Cloud’s advanced data technology with a true partnership approach, we intend to accelerate our innovation capabilities with security in mind and, with generative AI, building the future of travel.”
The collaboration is also expected to enable a better understanding of passengers’ travel preferences and habits, while improving airline, airport and commercial operations.
Early use cases for generative AI include customer agent support with automatic documentation for improved customer management and more efficient aircraft maintenance.
Air France-KLM will build a data lake, leveraging Google Cloud’s generative AI expertise and tools to accelerate its AI strategy.
The dedicated AI cloud instance will benefit from multi-modal capabilities, a flexible multi-cloud approach and ultra-low latency.
Google Cloud will also offer training and support sessions to Air France-KLM teams.
These sessions will cover data science and engineering, security, infrastructure and generative AI, including hackathon events, on-site and online training.
Matt Renner, President of Worldwide Revenue at Google Cloud, said: “Airlines generate enormous amounts of data, much of which can be incredibly valuable in helping generate operational insights, create better customer experiences and, through the power of generative AI, to create entirely new services and services. offerings. »
