4. Predictive maintenance
At GE, AI is operated regularly for predictive maintenanceanalyzing data directly from aircraft engines to identify problems, necessary maintenance and to ensure overall aircraft safety. Rolls-Royce has also found use for AI in predictive maintenance to improve the efficiency of jet engines and reduce the amount of carbon produced by their aircraft, while streamlining maintenance schedules through predictive analytics. The District of Columbia Water and Sewer Authority is use predictive maintenance identify potential water main breaks and monitor the performance of collection systems. DC Water even has an AI tool called Pipe Sleuth that can review CCTV footage of sewer pipes to assess their maintenance needs in real time.
5. Customer Service Operations
AI has become a must-have tool for customer service operations, helping organizations ensure customers receive the support they need while taking some of the burden off service representatives and call centers. When Lufthansa Group’s operations were disrupted by the COVID-19 pandemic, its call centers were overwhelmed with customers trying to manage canceled and rescheduled flights, accelerate the company’s transition to digital transformation in these areas. For other companies, the use of AI in customer service has also been driven by increased consumer expectations. McKinsey reports that about 67% of millennials “expect real-time customer service“, and 75% of customers expect a “consistent, multi-channel service experience.” Unilever, which is leverage the GPT API to build AI tools to minimize food waste and automatically generate product listings, also uses the API to create a platform that filters emails sent to customer service, sorting spam from legitimate messages and forwarding them to customer service agents.
6. Personalization
When you log in to your favorite social media app or streaming service, the experience is tailored to your personal tastes and browsing habits, right down to targeted ads. AI has helped businesses deliver products and content to targeted audiences, ensuring that each app or service you use is personally tailored to the user’s unique interests. Spotify will suggest a new artist, Amazon will remind you it’s time to stock up on your most-bought products and suggest related products you might be interested in, and YouTube will provide you with a curated feed of content tailored to your interests. AI personalization uses data, customer engagement, deep learning, natural language processing, machine learning and more to deliver highly personalized experiences to end users and customers. Retail giant Nordstrom also uses AI in its Nordstrom Analytics Platform (NAP) to gain deeper insights into its customers’ businesses and provide forecasts to deliver more personalized experiences to its customers. The company also uses AI to manage inventory control, navigate the fulfillment process, and route orders to the nearest store for customers, among other applications.
7. IT Operations Management
AI IT Operations Management (AIOps) tools are gaining popularity. According to a OpsRamp reportcompanies use AIOps Platforms for intelligent alerts (70%), root cause analysis (57%), anomaly and threat detection (52%), automatic incident remediation (50%), and capacity optimization (27%) ). Delta Airlines used AIOps to create a “large-scale digital simulation environment for its global operations,” which the company says is a “first in commercial passenger aviation,” to maintain reliability, especially in bad weather. The platform analyzes operational data points and uses them to create hypothetical outcomes that help Delta employees make “critical decisions before, during and after large-scale disruptions.” according to a Delta press release.
8. Process automation
AI has proven to be an effective tool for automating processes that are time-consuming and often prone to human error. By automating processes, organizations can free up their employees to work on more complex projects. Atlantic Health System uses process automation to streamline the process of obtaining prior authorizations, prompted by the need to alleviate the increased workload caused by the COVID-19 pandemic. Automating prior authorizations helps speed up processing, allowing doctors and nurses to focus on patients, and reduces manual effort in obtaining authorization and scheduling appointments . Johnson & Johnson combined RPA with ML, AI and task mining to identify and automate complex processes which extends to all departments. AT&T is another company which has been using process automation since 2015 to alleviate numerous manual data entry tasks, which has since evolved to streamline several processes within the organization.
9. Financial information and accounting
Intuit is an organization use AI to improve data analysis around financial planning for clients, with more than 730 million “AI-driven consumer interactions per year, leading to 58 billion machine learning predictions per day.” Through its own Generative AI Operating System (GenOS) platform, Intuit can implement large financial language models specialized in tax, accounting, cash flow, and more. This helps reduce repetitive tasks for workers and streamlines and reduces errors related to data entry, transaction categorization and invoice processing. Watercraft uses AI in the same way, to better inform the board through natural language processing, machine learning, deep learning, model operations, automated ML, digital twins, AI generative, embodied AI, responsible AI, etc. THE the company invests 1 billion dollars over the next three years to “expand and evolve” AI capabilities, as it is clear that more organizations are beginning to recognize the benefits of AI for financial reporting and accounting practices .
